Refund policy

 

Change of mind:

We do not accept refunds or exchanges for change of mind or incorrect product purchases. We recommend receiving a consult prior to placing an order. 

Damaged/Incorrect Products:

In the rare case you receive products that are damaged or incorrect, we will issue a Gift card for the value of the product or replacement free of charge on the products damaged. You must notify us within 72 hours after receipt of the goods for a gift card or replacement. Photos are required of the damaged goods and incorrect item before we can proceed. Please keep all packing materials of the parcel. A prepaid shipping label will be provided for returning the products, alternatively, we will reimburse shipping costs, upon providing a receipt showing proof of purchase. All damages or incorrect items will need to be returned before a gift card can be processed.

Reactions:

If you believe you have had an allergic reaction to a Roccoco Botanicals product you have purchased from our website, please contact us within 14 days of receiving your order.

Please send an email to sales@roccoco.com and include:
• your order number
• a photo of the reaction
• a description of the reaction.

A reaction form will be sent for you to fill out.

If you have purchased your products from a clinic, please contact your Esthetician.

Email the completed Reaction Form back to sales@roccoco.com. All products you believe you are reacting to need to be returned to our warehouse. Returned products must be at least 20% full in order for the return to be processed.

We cannot process an allergy return without photos of the reaction. If this cannot be provided, we are unable to accept any returns.

Roccoco Botanicals are unable to cover postage costs associated with reaction returns.

Please note any products purchased through a clinic we cannot process. Please contact your local clinic if you would like to return a product. Each clinic has set their own return policies.